Returns and Refunds

As our jewellery is hand made in the UK and made to order, Gisele Ganne cannot offer refunds. However, in some cases (same day cancellation), we may offer full refund. Please email  within 24 hours of order. In any case, we will be happy to exchange unwanted pieces, should you notify us within 14 working days after receipt of your order. You can do so by written notice by post to: 80B Mountgrove Road, N5 2LT LONDON, UK or by email to: giving details of the goods ordered, your name and address. We shall have no liability to you unless you return the goods to the address provided within 14 days of delivery of the Products in question.

Please note that unwanted item(s) have to be returned undamaged, unworn and in their original packaging and shipped back to us at your own expense. We recommend that the return shipment is sent back to us using a Special Delivery Service providing us with the tracking number and insured to its appropriate value as the goods are under your responsibility until we receive them. Products should be returned to us in accordance with the clause as stated above, without dispute. In each case, Gisele Ganne Limited will have no further liability.

We try our best to get your orders correct each time, if we have sent you an incorrect item please contact us on with your name, contact details and product description and we will advise you on how to return the item to us.

Please bare in mind that due to the hand made nature of our jewellery, items may very slightly be different to the ones shown in the photographs. We have tried all effort to show and describe as accurately as possible the colours of our jewellery, however as computer screens vary, we cannot guarantee the full accuracy of any colour.

Our “returns and refunds” section does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misrepresented.